CollSoft Payroll Support HelpDesk
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Creation date: -
Updated: -
  • CollSoft Payroll License Keys
  • Recommended System Configuration
  • Installing Collsoft Payroll
  • Online Payroll Updates
  • How to set up a Second PC with Collsoft
  • Network Your Payroll Data (Payroll 2020 and Onward)
  • Access Denied when Installing Payroll
  • Starting CollSoft Payroll
  • General Concepts
  • Menu Bar & Toolbar
  • Deleting a Company
  • Password Protect your Company
  • Consolidated Companies
  • Add/Edit Employees
  • Deleting an Employee
  • Employees - Batch Edit
  • Employees Commencing Employment
  • Terminate Employment - PAYE Modernisation
  • Advance and supplementary payments- 2023
  • Redundancy Payments
  • Deductions - Non Allowable (After Statutory Deductions)
  • Entering New Wages
  • Skipping Wages or Starting to Process Wages Mid Year
  • Creating a Bank File
  • Wages Home Page
  • Print Payslips
  • Pay Summary
  • Editing Wages
  • Wages - Additions and Deductions
  • Wages - Employee Note
  • Wages - Employer Costs
  • Wages - BIK
  • Wages - Illness Benefit (Disability Benefit) (Maternity Benefit)
  • Cannot Open Previous Wages Processed
  • Employee Not Appearing on Wage Screen
  • Importing Wage Data
  • Customised Report - Generating a user defined report
  • Collsoft Payroll Reports
  • Payroll 2018 or earlier tax years P45 - Reverse P45
  • Batch Editing of Employee Data
  • Networking Your Payroll Data (2019 and previous years)
  • Backing Up Your Payroll Data
  • Restoring Your Payroll Data
  • Wages - Illness Benefit (Disability Benefit)
  • Quickbooks - Payroll Link
  • Sage Line 50 Import
  • CSO Earnings, Hours & Employment Costs Survey
  • Adjusting Year to Date Kilometres
  • Company Vans
  • Preferential Loans
  • Medical Insurance Premiums
  • Introduction to Benefit in Kind
  • Company Cars
  • Benefit in Kind Settings at Company Level
  • Share Based Remuneration - Setting up the Benefit in Kind
  • PHI / Income Protection Policies - Employer Contributions
  • Changes to BIK rules in 2023 for company cars and vans
  • Cannot send Email Payslips if using Virgin Broadband - Error: 13973 The transport failed to connect to the server.
  • Email Payslips - Office 365
  • Email Payslips - Gmail
  • Email Payslips - Sender Email details not saving
  • Blocked connection to the CollSoft mail server
  • Emailing Payslips
  • Password Protected Payslips - What you need to know
  • Incorrect Tax Calculations
  • Adding a Payslip Note
  • Bike to Work Scheme
  • Mail Merge
  • Share Based Remuneration
  • Directors Fees
  • Insufficient Wages or Salary in a pay period (negative net pay)
  • Companies have Disappeared from Payroll Software.
  • Medical Insurance Premiums - Tax Relief
  • Special Assignee Relief Programme (SARP)
  • FILE YOUR PAYROLL SUBMISSION (PSR) WITH REVENUE
  • Small Benefits Exemptions
  • Payment Categories Summary
  • Income Tax (PAYE) Exemption & Marginal Relief
  • Tax Credit Certificate (TCC)
  • Tax Credits and Standard Rate Cut-Off Point (SRCOP)
  • Calculating PAYE
  • Determining the Tax Basis
  • Cumulative PAYE Basis
  • Week 1/Month 1 Basis
  • Emergency Tax Basis
  • Remitting PRSI to Revenue
  • PRSI
  • PRSI Calculations
  • PRSI Classes of Contribution
  • PRSI Credit
  • Directors PRSI
  • Share Based Remuneration - PRSI Class Variance
  • Process Final Pay Periods
  • What is the Employers End of Year Return (P35)
  • Issue final payslips
  • P30 - Submit final periodical return
  • Introduction to Year End
  • ROS P35 - File P35 Return Only without payment
  • ROS P35 - Making payment on ROS separate to P35 submission
  • P35 - Pension Tracing Number
  • ROS P35 - Updating P30 Summary of Payments on ROS
  • P35 - Consolidating Companies with the one Employer Number
  • ROS P35 - Preparing the P35 in CollSoft Payroll
  • ROS P35 - Submitting the P35 on ROS
  • Medical Insurance Premiums and TRS
  • Year End Reconciliation
  • P60s - Certificates to Employees
  • BIK Year End Adjustment to Cumulative Business Kilometres
  • Payment Dates - Processing payroll in the correct tax year
  • Week 53
  • Share Based Remuneration - P35 Reporting
  • Payroll 2018 - Importing the Payroll 2017 Data
  • Payroll 2018 - Importing from a Payroll 2017 Backup
  • Commencing the 2018 Tax Year without P2Cs 
  • Importing data into 2020 using a 2019 Backup
  • How to view your Payroll Submission in ROS
  • PAYE Modernisation - Checking your RPNS from Payroll 2018
  • Importing your ROS Cert into Payroll 2019
  • How to delete Payslips from a Revenue Submission
  • Payroll Submission Error 400 - Duplicate Payroll Run Reference / Submission ID
  • How to Change the PRSI Class for a Wage Entry
  • How to Change the PPSN for a wage entry
  • Payroll Update to allow changing of PRSI Class or PPSN for wages already filed with Revenue
  • 25/12/2018 - Payroll 2018 Licence Key deactivates after installing update
  • 02/01/2019 - 10 Steps to Getting Started With Your 2019 Payroll
  • 23/10/2018 - List Of Employees Return
  • 28/11/2018 - PAYE Modernisation - Importing your ROS Digital Certificate into Payroll
  • 10/12/2018 - PAYE Modernisation - Checking your RPNs & Finalising your 2018 Payroll
  • Error 400 when trying to file a Payroll Submission (PSR)
  • 10 Steps to Getting Started With Your 2019 Payroll
  • Important update for users who submitted a 2018 Q4 EHECS return to the CSO
  • Updated RPNs in respect of Department of Employment Affairs and Social Protection (DEASP) payments increase
  • Employee Payroll View Now Active in Revenue myAccount
  • Payroll 2019 November Data Quality Update Update
  • Payroll 2020 Availability
  • Important Notice - Do Not Update Your RPNs - Update
  • Revenue Payroll Services Down 08/10/2019
  • Filing Amended Submissions Using Payroll 2019
  • Email settings are not saving
  • COVID-19 (Coronavirus) Information for Employers and Employees
  • Revenue announce measures to assist SMEs experiencing cashflow difficulties arising from COVID-19
  • Employer COVID-19 Refund Scheme
  • Enhanced Employers COVID-19 Refund Scheme
  • Enhanced Employers COVID-19 Refund Scheme (24th March 2020)
  • The Revenue Temporary COVID-19 Wage Subsidy Scheme
  • Changes Announced to Temporary Wage Subsidy Scheme
  • COVID-19: Webinars for Phase 2 of the Temporary Wage Subsidy Scheme
  • COVID-19: Important Notice - Employees who are rehired after the 1st May might not be eligible for the Temporary Wage Subsidy Scheme
  • Getting started with Wage Subsidy Scheme - Webinars
  • Registration Process for Employment Wage Subsidy Scheme (EWSS) now open on ROS
  • Your first 2020 Payment Date
  • Employers can now upload EWSS Sweepback CSV files to Revenue
  • Using EWSS in Level 3 of the Living with COVID-19 plan, PUP extended until end of 2020 and TWSS Reconciliation
  • 2020-10-01: TWSS Reconciliation - Webinars & Reporting the amount of TWSS paid to employees
  • 2020-10-20: Level 5 Update - Employment Wage Subsidy Scheme
  • Year End Webinars
  • Employment Wage Subsidy Scheme
  • TWSS Reversals
  • CWPS Contribution CSV File
  • YOUR FINAL PAYROLL-ENDING AND STARTING YOUR TAX YEAR CORRECTLY
  • Payroll 2025, Reporting Gift Vouchers and 2024 Year End Webinars
  • Your first 2021 Payment Date
  • Update on BIK for cars in 2021 during lockdown.
  • Potential Issue with RPNs being issued by Revenue around 31st January
  • Problems with employees Tax Credits being reduced to Zero
  • Error 500 – Problems submitting payroll to Revenue
  • Potential problems for employees returning to work on April 12th after being on PUP
  • Edit a Wage and Re-Submit to Revenue
  • Delete a Wage that has been Submitted to Revenue
  • Load your ROS Digital Cert
  • File your Payroll Submission (PSR) with Revenue
  • Do a Post Cessation Payment
  • How to change the payment date for individual payslips
  • Calculate Holiday Entitlements and Process Holiday Pay
  • Year End - How to Reconcile your 2022 CollSoft Payroll against Revenue
  • Revenue ROS RPN Services are down
  • ROS issues with RPNs and PSRs
  • CollSoft Customer Year End Update
  • RPN’s for the New Tax Year -2024
  • Ordering for the New Tax Year
  • How do I start processing 2024 payroll?
  • Adding Employees using a Revenue Payroll Notification (RPN)
  • Adding a New Company
  • Edit Names of Payments/Additions/Deductions
  • Employee Loan Account
  • Wages - Departmental Analysis
  • Wages - Pension Contributions
  • Adding/Assigning Cost Centres
  • ROS Digital Certificates - Applying for Additional Certificates
  • Adding a Digital Certificate
  • Saving the ROS Digital Certificate onto your computer from Revenue
  • Updating your ROS Certificate in CollSoft Payroll after you change your ROS password
  • Revenue ROS Payroll Services Back to Normal
  • Important changes announced to BIK for company vehicles
  • CollSoft Payroll Customer Update Webinar
  • Revenue's Enhanced Reporting Requirements (ERR) from 1st January 2024
  • Webinar Slides and Video, BIK on Commercial Vehicles and getting started with Payroll 2023
  • Revenue Enhanced Reporting
  • Revenue Year End Guidance
  • Week 53 in 2024
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