CollSoft Payroll Support HelpDesk

Employer or Company Set-up (7 articles)

Adding Employees using a Revenue Payroll Notification (RPN)
Updated: 15 December 2022
Employee Loan Account
Updated: 08 December 2022
Wages - Pension Contributions
Updated: 08 December 2022
Wages - Departmental Analysis
Updated: 08 December 2022
Adding a New Company
Updated: 06 December 2022

ROS Digital Certificates (4 articles)

Updating your ROS Certificate in CollSoft Payroll after you change your ROS password
Updated: 12 January 2023
Saving the ROS Digital Certificate onto your computer from Revenue
09 December 2022
Adding a Digital Certificate
09 December 2022
ROS Digital Certificates - Applying for Additional Certificates
Updated: 08 December 2022

Starting the Tax Year (3 articles)

RPN’s for the New Tax Year
Updated: 20 August 2025
How do I start processing payroll for the new tax year?
Updated: 20 August 2025
Ordering for the New Tax Year
Updated: 01 December 2022

Year End (2 articles)

Payroll 2025, Reporting Gift Vouchers and 2024 Year End Webinars
Updated: 19 December 2024
YOUR FINAL PAYROLL-ENDING AND STARTING YOUR TAX YEAR CORRECTLY
Updated: 08 December 2023

How To... (7 articles)

How to change the payment date for individual payslips
28 January 2022
Do a Post Cessation Payment
Updated: 06 October 2022
File your Payroll Submission (PSR) with Revenue
Updated: 15 November 2021
Load your ROS Digital Cert
Updated: 15 November 2021
Delete a Wage that has been Submitted to Revenue
Updated: 12 November 2021

CWPS (1 articles)

CWPS Contribution CSV File
Updated: 30 November 2020

PAYE Modernisation Information (8 articles)

How to delete Payslips from a Revenue Submission
02 January 2015
Payroll Update to allow changing of PRSI Class or PPSN for wages already filed with Revenue
02 January 2015
How to Change the PPSN for a wage entry
Updated: 09 February 2022
How to Change the PRSI Class for a Wage Entry
02 January 2015
PAYE Modernisation - Checking your RPNS from Payroll 2018
02 January 2015

Importing from previous version of Payroll (4 articles)

Importing data into 2020 using a 2019 Backup
02 January 2015
Payroll 2018 - Importing the Payroll 2017 Data
02 January 2015
Payroll 2018 - Importing from a Payroll 2017 Backup
02 January 2015
Commencing the 2018 Tax Year without P2Cs
02 January 2015

Benefit In Kind (10 articles)

Changes to BIK rules in 2023 for company cars and vans
15 December 2022
Introduction to Benefit in Kind
02 January 2015
Share Based Remuneration - Setting up the Benefit in Kind
02 January 2015
Benefit in Kind Settings at Company Level
02 January 2015
Company Cars
02 January 2015

Companies (3 articles)

Deleting a Company
02 January 2015
Password Protect your Company
02 January 2015
Consolidated Companies
02 January 2015

CSO (EHECS) (1 articles)

CSO Earnings, Hours & Employment Costs Survey
02 January 2015

Email Payslips (7 articles)

Cannot send Email Payslips if using Virgin Broadband - Error: 13973 The transport failed to connect to the server.
Updated: 24 May 2022
Blocked connection to the CollSoft mail server
Updated: 31 August 2022
Emailing Payslips
Updated: 08 January 2024
Password Protected Payslips - What you need to know
02 January 2015
Email Payslips - Sender Email details not saving
Updated: 22 May 2025

Employees (5 articles)

Terminate Employment - PAYE Modernisation
02 January 2015
Employees Commencing Employment
02 January 2015
Employees - Batch Edit
02 January 2015
Deleting an Employee
Updated: 02 May 2025
Add/Edit Employees
02 January 2015

Getting Started (3 articles)

Starting CollSoft Payroll
02 January 2015
Menu Bar & Toolbar
02 January 2015
General Concepts
02 January 2015

Illness Benefit (1 articles)

Wages - Illness Benefit (Disability Benefit)
02 January 2015

Installing CollSoft Payroll Software (7 articles)

Access Denied when Installing Payroll
Updated: 30 May 2024
Network Your Payroll Data (Payroll 2020 and Onward)
Updated: 01 August 2025
How to set up a Second PC with Collsoft
Updated: 19 November 2020
CollSoft Payroll License Keys
Updated: 01 December 2022
Recommended System Configuration
Updated: 04 February 2025

P45 (1 articles)

Payroll 2018 or earlier tax years P45 - Reverse P45
02 January 2015

Payroll Tax Principles (9 articles)

Tax Credits and Standard Rate Cut-Off Point (SRCOP)
02 January 2015
Tax Credit Certificate (TCC)
02 January 2015
Determining the Tax Basis
02 January 2015
Calculating PAYE
02 January 2015
Income Tax (PAYE) Exemption & Marginal Relief
02 January 2015

PRSI (7 articles)

Share Based Remuneration - PRSI Class Variance
02 January 2015
PRSI
02 January 2015
PRSI Classes of Contribution
02 January 2015
PRSI Credit
02 January 2015
PRSI Calculations
02 January 2015

QuickBooks - Payroll Journal (1 articles)

Quickbooks - Payroll Link
02 January 2015

Reports (2 articles)

Collsoft Payroll Reports
02 January 2015
Customised Report - Generating a user defined report
02 January 2015

Sage Line 50 - Payroll Journal (1 articles)

Sage Line 50 Import
02 January 2015

Wages (18 articles)

Advance and supplementary payments- 2023
Updated: 15 December 2022
Redundancy Payments
02 January 2015
Deductions - Non Allowable (After Statutory Deductions)
02 January 2015
Wages - BIK
02 January 2015
Wages - Employer Costs
02 January 2015

Year End (19 articles)

Introduction to Year End
02 January 2015
What is the Employers End of Year Return (P35)
02 January 2015
Payment Dates - Processing payroll in the correct tax year
02 January 2015
BIK Year End Adjustment to Cumulative Business Kilometres
02 January 2015
Share Based Remuneration - P35 Reporting
02 January 2015

FAQs (12 articles)

Small Benefits Exemptions
17 December 2024
FILE YOUR PAYROLL SUBMISSION (PSR) WITH REVENUE
08 September 2021
Special Assignee Relief Programme (SARP)
02 January 2015
Directors Fees
02 January 2015
Medical Insurance Premiums - Tax Relief
02 January 2015

AE Section

Auto-Enrolment (2 articles)

MyFutureFund Web Services are offline new
24 January 2026
Daily Zoom Calls every weekday from 11Am to 1PM
Updated: 09 January 2026

Payroll Blogs

Payroll 2020 (1 articles)

Employment Wage Subsidy Scheme
02 January 2015

TWSS

Procedures (1 articles)

TWSS Reversals
Updated: 17 November 2020

Bulletins

2025 (7 articles)

How to import your 2025 data into 2026
19 December 2025
2025 Year End Payrolls - Usual Pay Day is a Monday, Tuesday, Saturday or Sunday
Updated: 19 December 2025
2025 Year End Payrolls - Usual Pay Day is a Friday
Updated: 19 December 2025
2025 Year End Payrolls - Usual Pay Day is a Thursday
Updated: 19 December 2025
2025 Year End Payrolls - Usual Pay Day is a Wednesday
Updated: 18 December 2025

2023 (5 articles)

Revenue's Enhanced Reporting Requirements (ERR) from 1st January 2024
Updated: 14 December 2023
CollSoft Payroll Customer Update Webinar
Updated: 27 April 2023
Important changes announced to BIK for company vehicles
Updated: 08 March 2023
Revenue ROS Payroll Services Back to Normal
Updated: 10 July 2023
Webinar Slides and Video, BIK on Commercial Vehicles and getting started with Payroll 2023
Updated: 10 January 2023

2024 (2 articles)

Revenue Year End Guidance
04 January 2024
Revenue Enhanced Reporting
04 January 2024

2022 (4 articles)

Year End - How to Reconcile your 2022 CollSoft Payroll against Revenue
Updated: 25 January 2023
CollSoft Customer Year End Update
Updated: 02 December 2022
ROS issues with RPNs and PSRs
Updated: 02 June 2022
Revenue ROS RPN Services are down
Updated: 31 May 2022

2021 (6 articles)

Potential problems for employees returning to work on April 12th after being on PUP
06 April 2021
Error 500 – Problems submitting payroll to Revenue
Updated: 08 March 2021
Problems with employees Tax Credits being reduced to Zero
Updated: 05 February 2021
Potential Issue with RPNs being issued by Revenue around 31st January
Updated: 04 February 2021
Update on BIK for cars in 2021 during lockdown.
Updated: 13 January 2021

2020 (17 articles)

Year End Webinars
Updated: 16 December 2021
2020-10-20: Level 5 Update - Employment Wage Subsidy Scheme
Updated: 30 November 2020
2020-10-01: TWSS Reconciliation - Webinars & Reporting the amount of TWSS paid to employees
Updated: 30 November 2020
Using EWSS in Level 3 of the Living with COVID-19 plan, PUP extended until end of 2020 and TWSS Reconciliation
02 January 2015
Employers can now upload EWSS Sweepback CSV files to Revenue
02 January 2015

2018 (5 articles)

02/01/2019 - 10 Steps to Getting Started With Your 2019 Payroll
02 January 2015
25/12/2018 - Payroll 2018 Licence Key deactivates after installing update
02 January 2015
10/12/2018 - PAYE Modernisation - Checking your RPNs & Finalising your 2018 Payroll
02 January 2015
28/11/2018 - PAYE Modernisation - Importing your ROS Digital Certificate into Payroll
02 January 2015
23/10/2018 - List Of Employees Return
02 January 2015

2019 (10 articles)

Important Notice - Do Not Update Your RPNs - Update
02 January 2015
Payroll 2020 Availability
02 January 2015
Payroll 2019 November Data Quality Update Update
02 January 2015
Revenue Payroll Services Down 08/10/2019
02 January 2015
Employee Payroll View Now Active in Revenue myAccount
02 January 2015

General Troubleshooting

Email Settings (1 articles)

Email settings are not saving
Updated: 22 May 2025

PAYE Modernisation

Data Utilities (4 articles)

Networking Your Payroll Data (2019 and previous years)
Updated: 17 November 2020
Restoring Your Payroll Data
02 January 2015
Backing Up Your Payroll Data
02 January 2015
Batch Editing of Employee Data
02 January 2015