CollSoft Payroll Support HelpDesk

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CollSoft Payroll License Keys
Recommended System Configuration
Installing Collsoft Payroll
Online Payroll Updates
How to set up a Second PC with Collsoft
Network Your Payroll Data (Payroll 2020 and Onward)
Access Denied when Installing Payroll
Starting CollSoft Payroll
General Concepts
Menu Bar & Toolbar
Deleting a Company
Password Protect your Company
Consolidated Companies
Add/Edit Employees
Deleting an Employee
Employees - Batch Edit
Employees Commencing Employment
Terminate Employment - PAYE Modernisation
Advance and supplementary payments- 2023
Redundancy Payments
Deductions - Non Allowable (After Statutory Deductions)
Entering New Wages
Skipping Wages or Starting to Process Wages Mid Year
Creating a Bank File
Wages Home Page
Print Payslips
Pay Summary
Editing Wages
Wages - Additions and Deductions
Wages - Employee Note
Wages - Employer Costs
Wages - BIK
Wages - Illness Benefit (Disability Benefit) (Maternity Benefit)
Cannot Open Previous Wages Processed
Employee Not Appearing on Wage Screen
Importing Wage Data
Customised Report - Generating a user defined report
Collsoft Payroll Reports
Payroll 2018 or earlier tax years P45 - Reverse P45
Batch Editing of Employee Data
Networking Your Payroll Data (2019 and previous years)
Backing Up Your Payroll Data
Restoring Your Payroll Data
Wages - Illness Benefit (Disability Benefit)
Quickbooks - Payroll Link
Sage Line 50 Import
CSO Earnings, Hours & Employment Costs Survey
Adjusting Year to Date Kilometres
Company Vans
Preferential Loans
Medical Insurance Premiums
Introduction to Benefit in Kind
Company Cars
Benefit in Kind Settings at Company Level
Share Based Remuneration - Setting up the Benefit in Kind
PHI / Income Protection Policies - Employer Contributions
Changes to BIK rules in 2023 for company cars and vans
Cannot send Email Payslips if using Virgin Broadband - Error: 13973 The transport failed to connect to the server.
Email Payslips - Office 365
Email Payslips - Gmail
Email Payslips - Sender Email details not saving
Blocked connection to the CollSoft mail server
Emailing Payslips
Password Protected Payslips - What you need to know
Incorrect Tax Calculations
Adding a Payslip Note
Bike to Work Scheme
Mail Merge
Share Based Remuneration
Directors Fees
Insufficient Wages or Salary in a pay period (negative net pay)
Companies have Disappeared from Payroll Software.
Medical Insurance Premiums - Tax Relief
Special Assignee Relief Programme (SARP)
FILE YOUR PAYROLL SUBMISSION (PSR) WITH REVENUE
Small Benefits Exemptions
Payment Categories Summary
Income Tax (PAYE) Exemption & Marginal Relief
Tax Credit Certificate (TCC)
Tax Credits and Standard Rate Cut-Off Point (SRCOP)
Calculating PAYE
Determining the Tax Basis
Cumulative PAYE Basis
Week 1/Month 1 Basis
Emergency Tax Basis
Remitting PRSI to Revenue
PRSI
PRSI Calculations
PRSI Classes of Contribution
PRSI Credit
Directors PRSI
Share Based Remuneration - PRSI Class Variance
Process Final Pay Periods
What is the Employers End of Year Return (P35)
Issue final payslips
P30 - Submit final periodical return
Introduction to Year End
ROS P35 - File P35 Return Only without payment
ROS P35 - Making payment on ROS separate to P35 submission
P35 - Pension Tracing Number
ROS P35 - Updating P30 Summary of Payments on ROS
P35 - Consolidating Companies with the one Employer Number
ROS P35 - Preparing the P35 in CollSoft Payroll
ROS P35 - Submitting the P35 on ROS
Medical Insurance Premiums and TRS
Year End Reconciliation
P60s - Certificates to Employees
BIK Year End Adjustment to Cumulative Business Kilometres
Payment Dates - Processing payroll in the correct tax year
Week 53
Share Based Remuneration - P35 Reporting
Payroll 2018 - Importing the Payroll 2017 Data
Payroll 2018 - Importing from a Payroll 2017 Backup
Commencing the 2018 Tax Year without P2Cs
Importing data into 2020 using a 2019 Backup
How to view your Payroll Submission in ROS
PAYE Modernisation - Checking your RPNS from Payroll 2018
Importing your ROS Cert into Payroll 2019
How to delete Payslips from a Revenue Submission
Payroll Submission Error 400 - Duplicate Payroll Run Reference / Submission ID
How to Change the PRSI Class for a Wage Entry
How to Change the PPSN for a wage entry
Payroll Update to allow changing of PRSI Class or PPSN for wages already filed with Revenue
25/12/2018 - Payroll 2018 Licence Key deactivates after installing update
02/01/2019 - 10 Steps to Getting Started With Your 2019 Payroll
23/10/2018 - List Of Employees Return
28/11/2018 - PAYE Modernisation - Importing your ROS Digital Certificate into Payroll
10/12/2018 - PAYE Modernisation - Checking your RPNs & Finalising your 2018 Payroll
Error 400 when trying to file a Payroll Submission (PSR)
10 Steps to Getting Started With Your 2019 Payroll
Important update for users who submitted a 2018 Q4 EHECS return to the CSO
Updated RPNs in respect of Department of Employment Affairs and Social Protection (DEASP) payments increase
Employee Payroll View Now Active in Revenue myAccount
Payroll 2019 November Data Quality Update Update
Payroll 2020 Availability
Important Notice - Do Not Update Your RPNs - Update
Revenue Payroll Services Down 08/10/2019
Filing Amended Submissions Using Payroll 2019
Email settings are not saving
COVID-19 (Coronavirus) Information for Employers and Employees
Revenue announce measures to assist SMEs experiencing cashflow difficulties arising from COVID-19
Employer COVID-19 Refund Scheme
Enhanced Employers COVID-19 Refund Scheme
Enhanced Employers COVID-19 Refund Scheme (24th March 2020)
The Revenue Temporary COVID-19 Wage Subsidy Scheme
Changes Announced to Temporary Wage Subsidy Scheme
COVID-19: Webinars for Phase 2 of the Temporary Wage Subsidy Scheme
COVID-19: Important Notice - Employees who are rehired after the 1st May might not be eligible for the Temporary Wage Subsidy Scheme
Getting started with Wage Subsidy Scheme - Webinars
Registration Process for Employment Wage Subsidy Scheme (EWSS) now open on ROS
Your first 2020 Payment Date
Employers can now upload EWSS Sweepback CSV files to Revenue
Using EWSS in Level 3 of the Living with COVID-19 plan, PUP extended until end of 2020 and TWSS Reconciliation
2020-10-01: TWSS Reconciliation - Webinars & Reporting the amount of TWSS paid to employees
2020-10-20: Level 5 Update - Employment Wage Subsidy Scheme
Year End Webinars
Week 53 in 2021
Employment Wage Subsidy Scheme
TWSS Reversals
CWPS Contribution CSV File
YOUR FINAL PAYROLL-ENDING AND STARTING YOUR TAX YEAR CORRECTLY
Payroll 2025, Reporting Gift Vouchers and 2024 Year End Webinars
Your first 2021 Payment Date
Update on BIK for cars in 2021 during lockdown.
Potential Issue with RPNs being issued by Revenue around 31st January
Problems with employees Tax Credits being reduced to Zero
Error 500 – Problems submitting payroll to Revenue
Potential problems for employees returning to work on April 12th after being on PUP
Edit a Wage and Re-Submit to Revenue
Delete a Wage that has been Submitted to Revenue
Load your ROS Digital Cert
File your Payroll Submission (PSR) with Revenue
Do a Post Cessation Payment
How to change the payment date for individual payslips
Calculate Holiday Entitlements and Process Holiday Pay
Year End - How to Reconcile your 2022 CollSoft Payroll against Revenue
Revenue ROS RPN Services are down
ROS issues with RPNs and PSRs
CollSoft Customer Year End Update
RPN’s for the New Tax Year -2024
Ordering for the New Tax Year
How do I start processing 2024 payroll?
Adding Employees using a Revenue Payroll Notification (RPN)
Adding a New Company
Edit Names of Payments/Additions/Deductions
Employee Loan Account
Wages - Departmental Analysis
Wages - Pension Contributions
Adding/Assigning Cost Centres
ROS Digital Certificates - Applying for Additional Certificates
Adding a Digital Certificate
Saving the ROS Digital Certificate onto your computer from Revenue
Updating your ROS Certificate in CollSoft Payroll after you change your ROS password
Revenue ROS Payroll Services Back to Normal
Important changes announced to BIK for company vehicles
CollSoft Payroll Customer Update Webinar
Revenue's Enhanced Reporting Requirements (ERR) from 1st January 2024
Webinar Slides and Video, BIK on Commercial Vehicles and getting started with Payroll 2023
Revenue Enhanced Reporting
Revenue Year End Guidance


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