Custom fields

"Custom Fields" are additional properties you want your helpdesk tickets to have. For example, you might want to add a field named "Computer model" to your tickets, so the user fills this field when submitting a new ticket to the helpdesk system.

This page lists all custom fields available in the helpdesk and allows creating new ones. Each custom field has a:

• Name
• Type - can be "text", "date" (comes with a date-picker box), "drop-down-list", "checkbox" or "address" (the latter shows address autocomplete box as you type, connected to Google Maps)
• "Order by" number - custom fields are ordered by this number on the "new ticket" submission page and on the "ticket view" page.

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